Refund Policy


Subscription Cancellation & Refund

If you are not satisfied with your ooVoo video plan you may cancel it for a full refund within 5 days of purchase or within 5 days of your subscription renewal date. Please contact us for a refund by clicking here. ooVoo does not refund for non-use. ooVoo reserves the right to refuse a refund request if you are in breach of our Terms and Conditions of Use.

ooVoo video plans are subscriptions that auto-renew monthly or annually unless canceled. If you want to cancel your renewal you can do so via My Account at least 24 hours before your renewal date. Click here to access My Account.

If you purchased your video plan via the iTunes store or Google Play store you will need to contact them directly for a refund.

Credits Refund

ooVoo credits are refundable within 30 days of purchase. ooVoo reserves the right to refuse a refund request if you are in breach of our Terms and Conditions of Use.