» What is ooVoo?
ooVoo is a free program that uses technology to bring high-quality video and voice
communications to people all over the world.
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» Why should I use it?
Because seeing is believing. ooVoo is a great way to connect with friends, family,
and colleagues using full video and sound. Organize a family get-together, share
breaking news, or heckle your friends during your favorite sporting event. It's
easy.
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» How much does it cost?
You can use ooVoo for free – video chat with up to three people, send video messages,
text chat or files up to 25Mb each. To use the advanced ooVoo features you can upgrade
to an
ooVoo
Option – visit
Available Options to learn more.
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» What do I need to use ooVoo?
You just need a broadband Internet connection to see your friends talk to you. For
your friends to see and hear you, all you need is a webcam, microphone, and speakers
(headset recommended).
Click here to
view the system requirements. You can purchase a webcam or headset at the
ooVoo Store.
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» Does it contain spyware?
Absolutely not. What you see is what you get. No cookies. No spam. No spyware.
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» How do I get it?
Just
click here to download ooVoo from
www.ooVoo.com and follow the simple instructions.
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» Is it available for Mac?
Yes, we just released our first
Mac version.
You can now enjoy ooVoo seamlessly across platforms whether you have a Mac or a
PC.
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» Is it available for Linux?
Not yet. But stay tuned. We are considering a Linux version...
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» Why use video?
Video allows a face-to-face experience. It's the next best thing to being there
in-person. Make a connection, enhance collaboration, and improve communication.
See your baby nephew wearing the new outfit you sent him, share the joy of hearing
about your friend's new job or watch a client's reaction to your sales pitch.
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» Can I use it for free in
my business?
Yes. ooVoo is a great business tool. Research shows that video increases audience
attention and builds speaker credibility while tightening bonds and teamwork in
a business environment. Video makes information easier to understand, reduces meeting
fatigue, and makes it easy to identify who is speaking. Use it to connect to remote
offices, to join board meetings, and to meet with colleagues.
Choose an ooVoo option for your business>
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» Will ooVoo use my computer
a "node" to relay information?
No, ooVoo will not use your computer as a relay server. ooVoo uses its own servers.
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» I was asked for my email,
what do you do with it?
Communicate with you alone. Email is kept private and we do not sell, rent or disclose
your email address to other companies. Make sure you enter a correct email address
because:
a) If you forget your password, it's the only way we can
send you a new one.
b) Your friends that know your email address can use it
to search for you.
c) You can choose to receive email notifications when you
receive new video messages.
See our
Privacy Policy for
full details.
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» Can I see more than one
person with video at the same time?
Yes. Include your friends! With
ooVoo STANDARD experience a three-way video chat. Upgrade
to
ooVoo SUPER, a six-way video experience to connect with friends, family
or colleagues.
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» How many people can I
call at one time?
With the free
ooVoo STANDARD, up to 3 people can connect over video.
Add phone for only $5/month, and invite up to 6 friends
in the U.S. or Canada to participate in a video and phone call. With
ooVoo SUPER ($10/month), up to 6 people can connect over
video.
Add phone for only $5/month, and invite up to 6 friends in the U.S. or Canada
to participate in a video and phone call.
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» Can I call US phone numbers
from anywhere in the world?
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» Can I record an ooVoo
call?
Yes, with
ooVoo SUPER, for only $10/month. Once you receive verbal
consent to record the conversation from the participants in the ooVoo call, simply
click the 'Record' button.
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» Can I save a recorded
conversation and upload it to a website?
Yes, you can save the recording in avi format and upload it to websites. With
ooVoo SUPER, for only $10/month store up to 1,000 of recorded video calls
on ooVoo servers, and access or stream your recordings remotely.
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» Can I import ooVoo contacts
from any email application?
Yes, you can easily import ooVoo contacts from the most popular email programs (such
as Office Outlook, Outlook Express, MSN Hotmail, Yahoo mail, Gmail, AOL Mail, and
more).
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» Can I import phone contacts
Microsoft Outlook?
Yes, you can import phone entries you saved in Microsoft Outlook.
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» When can I send a video
message?
Need to talk to someone who is not online or is online but busy? No problem. Use
ooVoo to easily create and send video messages. Video messaging is an exciting way
to reach out to your contacts when they are unavailable or you just want to send
a quick message: "Hey guys, big game tonight, big screen, snacks and drinks at my
house!".
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» Can I send a video message
to more than one person?
Yes. You can record a message once and send it to as many contacts as you want!
You can even send it to people who don't have ooVoo yet.
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» Does my friend need
ooVoo to view a video message?
No, the video message can be sent to your friend’s e-mail and s/he can view it without
having ooVoo installed.
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» Can I preview my video
message before sending it?
Yes. Just click ‘Play’ to preview your message before sending, so you look and sound
exactly the way you want.
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» Can I edit my video
message before sending it?
You can re-record your video message as many times as you would like to before you
send it out.
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» How long can my message
be?
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» Can anyone initiate
a multiparty video call?
Yes. Anyone who uses ooVoo can initiate a multiparty video conversation. And of
course, it's free.
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» Can anyone in the call
invite more people to a meeting?
Yes. All participants can invite other people to participate.
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» Is it possible to call
a regular telephone?
Yes, you can call regular telephones and cell phones in the United States and Canada
from ooVoo. It’s possible to have an ooVoo call with up to 6 phone participants
and 6 ooVoo participants.
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» Can I participate in
a video conversation without a camera?
Yes. You will be able to see other people but they will only hear you.
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» How can I increase my
microphone volume so people can hear me better?
Use the microphone volume slider in the ooVoo video conversation window to adjust
your microphone volume.
Tip: Make sure the volume control on your headset is not set to its lowest level
or muted.
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» How can I increase my
speaker volume so I can hear better?
Use the speaker volume slider in the ooVoo video conversation window to adjust your
speaker volume.
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» What if I am in the
middle of a call and need to close my video quickly?
Just click ‘Stop Camera’ anytime you want to stop the camera.
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» How can I mute myself
during a call?
If you are in the middle of a call and your roommate barges in to relay highlights
from last night's exploits, click ‘Mute Microphone’ in the ooVoo video conversation
window.
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» I've installed ooVoo
but have no one to talk to, what should I do?
Add a friend if you know their ooVoo ID or display name, or try to find them using
the search feature. If not, send invitations to your friends. You can even import
your e-mail contacts. ooVoo is free, so share it with everyone you know.
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» What do I do if I forget
my password?
Simply click ‘Forgot your password’ and enter the same e-mail address you registered
with and your password will be sent to you.
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» How can I use an ooVoo
link in my Microsoft Outlook e-mail signature?
Click
Your ooVoo link. Fill-in
the fields and make sure that 'E-mail signature' is selected and click 'Save to
disk'.
Microsoft Outlook 2003: Select ‘Options’ from the ‘Tools’ menu. Click on the ‘Mail
format’ tab and click 'Signatures'. Click ‘New’. Select the ‘Use this file as a
template’ option and select your ooVoo link which you just saved.
Outlook 2007: Open the saved file, select your signature objects and copy them.
Select 'Options' from the ‘Tools’ menu, click on the 'Mail format' tab and click
'Signature'. Create a new signature and paste the objects into the signature window.
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» What do I need to use ooVoo?
You just need a broadband Internet connection to see your friends talk to you. For
your friends to see and hear you, all you need is a webcam, microphone, and speakers
(headset recommended).
Click here to
view the system requirements. You can purchase a webcam or headset at the
ooVoo Store.
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» Do I need to have a webcam?
No, you can participate in ooVoo calls without a camera but we highly recommend
that you use one in order to fully experience ooVoo. You can purchase a webcam or
headset at the
ooVoo Store.
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» Do I need to have a headset?
No, you can speak using a microphone and speakers but we highly recommend that you
use a headset to avoid background noise. A headset allows you to fully appreciate
the audio quality of ooVoo.
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» What if I'm behind a firewall
or a NAT?
Firewalls and NATs are security devices (sometimes used at work or home offices)
that can make it difficult to send sound and video directly over the internet. ooVoo's
is able to bypass most of these devices. If you have a problem connecting through
your firewall,
click here to check our support knowledgebase for more information.
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» Do I need to have broadband
Internet access?
ooVoo can operate at very low bandwidth, but a video conversation requires a broadband
connection. It is still possible to send a video message, chat, and to send files
using a slow dial-up connection.
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